Return and Refund Policy

At DressJet.in, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help with a straightforward return and refund process.

1. RETURN POLICY

1.1 Timeframe

  • Returns or exchanges are accepted within 7 days from the date of delivery.

1.2 Reverse Shipment Fee

  • A fee of up to ₹150 per item may be deducted as per our Fair Usage Policy.

1.3 Return Pickup Attempts

  • Return pickups will be scheduled within 24–48 hours from the date of your request.
  • A maximum of three pickup attempts will be made.

1.4 Service Availability

  • Reverse pickup services are subject to availability in your area.

1.5 Eligibility for Returns

  • Items must meet the following conditions:
    • Unused and in their original condition.
    • Returned with the original packaging, tags, and invoice.

1.6 Non-Returnable Items

The following items are not eligible for return:

  • Intimate apparel, personal care items, and hygiene-related products.
  • Customized or personalized products.
  • Clearance or “final sale” items.

1.7 Return Process

  1. Initiate Return:
  2. Return Confirmation:
    • Once your request is approved, we’ll arrange a return pickup or provide instructions for self-shipping.
  3. Inspection and Approval:
    • After receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.

2. REFUND POLICY

2.1 Refund Eligibility

  • Refunds are processed only for items that pass the inspection process.
  • If an item is deemed ineligible for return, it will be sent back to you.

2.2 Refund Methods

For COD Orders:

  • Refunds will be transferred to your bank account or issued as store credit.
  • You will need to provide your bank details during the return initiation process.

For Prepaid Orders:

  • Refunds will be credited to your original payment method.

2.3 Refund Timeline

  • Refunds are processed within 7–10 business days after the returned item is approved.

3. RETURN SHIPPING CHARGES

  • Defective/Damaged Items:
    • Return shipping charges will be covered by DressJet.in.
  • Other Returns:
    • Customers are responsible for the return shipping charges, unless otherwise specified.

4. EXCHANGE POLICY

  • Exchanges are accepted for size or color changes, subject to product availability.
  • The process for exchanges is the same as the return process.

5. CONTACT US

For any questions or assistance, feel free to reach out to us:
📧 Email: support@dressjet.in